If you on the Exec/Committee and believe you should have access to this email address, you need to ensure that you are listed as a Committee/Exec member on Union Cloud, as ISS are now checking this information in order to link your email account.

In order to create Exec/Committee members, you need at least one group Administrator who has completed Data Protection Training.

Here is the link to Data Protection training:


Once this has been completed, then please submit a new support ticket via help.lusu.co.uk to tell us you have completed the training. Please ensure you give us your full name, date of birth and the group you wish to be an Administrator of.

Here is a link to the instructions for creating your Committee/Exec on Union Cloud:


Once you are listed as an Exec/Committee on Union Cloud, then visit the ISS Service Desk in the Learning Zone and ask them to link your student email address with the [group name]@lancaster.ac.uk email address.